Made for Montana Experiences
Effective date: November 3, 2026
Last updated: November 3, 2026
True North Retreats, operated by True North Management ("we," "us," or "our"), respects your privacy. This policy explains what personal information we collect when you visit truenorthretreatsmt.com, book a stay, complete our Pre-Arrival form, enter a giveaway, or communicate with us. It also explains how we use that information and the choices you have.
Mailing address: 30 2nd St E Ste B25, Kalispell, MT 59901
Phone: 406-890-0502
Email: [email protected]
This policy applies to information we collect:
This policy does not apply to information collected by third-party platforms such as Airbnb, VRBO, or Stripe. Those services operate under their own privacy policies. Our booking platform, Hostfully, also has its own terms, and we describe below how we use it.
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 13. A reservation may list minors as guests, but we do not collect personal information directly from minors or use it for marketing. If we learn we have collected personal information from a child without verified parental consent, we will delete it.
Information you give us:
Information collected automatically:
Cookies and similar technologies: We use cookies and similar technologies from our website platform (Webflow) and Google Analytics to understand how the site is used and to keep it working. You can block or delete cookies in your browser settings. Some site features may not work properly if you do so.
We do not use advertising pixels or retargeting tools on our website or booking pages.
After you book, we ask you to complete our Pre-Arrival form. The form asks for a copy of a government-issued photo ID, such as a driver's license. You must agree to provide it to receive your access code.
We use the ID only to verify who is renting the property. It is stored in our booking platform, Hostfully, and is viewed only by the True North Retreats management team. We do not sell it, share it for marketing, or use it for any other purpose. We delete the uploaded ID image within 30 days after your checkout.
We use your information to:
We do not sell personal information. We share it only with service providers who help us run our business, and only as needed:
These providers are bound by contracts to keep your information confidential and to use it only to provide their services to us.
We may also share information if required by law, such as a court order or government request, or if we believe it is necessary to protect the rights, property, or safety of our company, our guests, or others.
We do not share personal information for targeted advertising.
Depending on where you live, you may have the right to:
The exact rights depend on your state, and some requests may be declined when the law allows. To exercise any right, email [email protected] with the subject line "Privacy Request." If we deny your request, you may appeal by emailing the same address with the subject line "Privacy Appeal."
If you provide your phone number, we may send you text messages related to your reservation, such as booking confirmations, check-in instructions, and urgent updates. We may also send promotional texts only if you give separate, specific consent.
Message and data rates may apply. Reply STOP to any promotional text to opt out of those texts. Opting out of all texts may affect our ability to send important reservation information. To opt out of all texts, email [email protected]. We will not send marketing texts without your express written consent, will not continue texting after you opt out, and will not text outside reasonable hours without your consent. Consent to receive texts is not required to enter our giveaway.
Entering a giveaway requires your name and email address. We use this information to run the giveaway and contact winners. Giveaway rules are available on our Giveaway Official Rules page.
We use reasonable administrative, physical, and technical measures to protect your personal information from loss, misuse, and unauthorized access. No website or system is completely secure, and we cannot guarantee the security of information you send us. Email and text messages may not be secure, so please be careful about what you send through them.
We keep personal information only as long as needed for the purposes in this policy, including managing reservations, meeting legal obligations, resolving disputes, and protecting safety and security. Uploaded ID images are deleted within 30 days after checkout, as described above.
If you are located in the European Union, European Economic Area, or United Kingdom, your personal information may be transferred to and processed in the United States. We process your information to perform our contract with you (managing your reservation), for our legitimate interests (security, fraud prevention, and running our business), to meet legal obligations, and with your consent where required. You have the right to access, correct, erase, restrict, or object to processing of your information, to withdraw consent, and to lodge a complaint with your local data protection authority. Contact [email protected] to make a request.
We may update this policy from time to time. When we do, we will revise the "Last updated" date above and post the new version on our website. Where required by law, we will give additional notice of material changes.
To ask questions or exercise your rights, contact us:
This section applies only to California residents and supplements the rest of this policy under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Categories of personal information collected in the past 12 months:
Sources: we collect information from you directly, from your use of our website, from our booking and payment providers, and from property owners or vendors where permitted by law.
Purposes: the uses listed in How We Use Your Information above.
Disclosure: we disclose information to the service providers listed in How We Share Your Information. We may also disclose it to government authorities when required by law and to our professional advisors.
Sale and sharing: we do not sell personal information, and we do not share it for cross-context behavioral advertising.
Your rights: you may request access to, deletion of, or correction of your personal information, and you may limit the use of your sensitive personal information. We will not discriminate against you for exercising these rights.
How to submit a request: email [email protected] with the subject line "California Privacy Request." We may verify your identity before processing a request. Authorized agents may submit requests on your behalf with proof of authorization.
